Returns, Exchanges & Refund Policy
Effective Date: January 1, 2026
If your genuine Foger device arrives with a verifiable manufacturing defect (such as failing to charge, non-responsive sensor, or failure to produce vapor out of the sealed box), we will replace it or issue store credit at no additional charge within 30 days of delivery.
1. Sanitary & Health Regulations for Ingestible Goods
Due to health and hygienic regulations governing electronic nicotine delivery systems and oral consumer products, we cannot accept returns or offer refunds for devices that have been opened, unsealed, or sampled based on personal flavor preference or subjective taste. Once the exterior security cellophane or mouthpiece plug has been removed, the item is considered used and non-resellable.
2. Unopened & Sealed Merchandise Returns (14 Days)
You may return unopened merchandise within 14 calendar days of delivery for a refund of the product purchase price (excluding shipping fees). To qualify:
- The outer retail box must remain factory-sealed with all tamper stickers intact.
- The anti-counterfeit scratch-off code must be unscratched.
- The customer is responsible for return shipping postage via tracked carrier.
3. How to Submit a Defect Replacement Request
If your device arrives non-functional, please follow these simple steps to obtain a replacement:
- Take a brief (10–15 second) video showing the issue (e.g., plugging into a working Type-C cable without screen response, or inhaling with no vapor generation).
- Email [email protected] with the subject line "Defect Claim - Order # [Your Order Number]".
- Our technical support team will evaluate the diagnostic video and dispatch a replacement unit within 1–2 business days.
4. Refund Processing Timeframe
Approved refunds are credited back to the original method of payment within 3 to 5 business days, depending on your financial institution's processing cycles.